Frequently Asked Questions

Everything you need to know about your Dulce Store Paris experience.

What are your shipping times and costs?

We offer worldwide shipping from our Paris atelier. Standard shipping within Europe takes 3-5 business days, while international orders typically arrive within 7-10 business days. Shipping costs are calculated at checkout based on your location.

How can I return or exchange an item?

We accept returns and exchanges within 14 days of delivery. Items must be in their original condition with all tags attached. Please visit our Return Center to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. As a Parisian brand, our cuts are often tailored; if you are between two sizes, we generally recommend selecting the larger size for the most comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments in select regions.

Are your collections sustainable?

At Dulce Store Paris, we prioritize ethical production. We work with small-scale European workshops and use high-quality, durable fabrics to ensure your pieces last for seasons to come, reducing the impact of fast fashion.

Can I track my order in real-time?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey directly to your door.